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CPC Case Study Free Mock Test

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Luke drives a flatbed with a crane, also known as a HIAB, and delivers cabins to garden centres. The maximum authorised mass of the HIAB, is 16 tonnes and the kerbside weight plus passengers is 6 tonnes. Each cabin weighs 2 tonnes. Luke has an urgent delivery to make and has promised the customer he would deliver to them before they open at 9:00am. Luke becomes delayed on the motorway due to an accident. He arrives at the garden centre 30 minutes late. Luke provides the customer with the delivery note. After he has unloaded the cabins he realises that one of the cabins has been damaged, which makes the customer angry.

There are 6 questions in this CPC case study free mock test. Read the scenario carefully and ensure you understand it fully. You need to score at least 5 out of 6 to pass.

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1. When Luke realizes he will be late to the customer, what should he do? Mark one answer
A No to worry about it because he cannot do anything about it
B Not telephone the customer and not apologise to the customer
C Not telephone the customer but apologise for being late when he arrives at the customer's depot
D Telephone the customer to explain the situation and apologise
Correct Answer: D Telephone the customer to explain the situation and apologise
2. When the customer becomes angry, what should Luke do? Mark one answer
A Be apologetic, professional and aim to rectify the situation
B Become angry and stress that the cabin is not damaged
C Not care because the other cabins are fine and ask the customer to sign the delivery note
D Tell the customer there is nothing you can do
Correct Answer: A Be apologetic, professional and aim to rectify the situation
3. What is the vehicles payload? Mark one answer
A 10 tonnes
B 12 tonnes
C 22 tones
D 6 tonnes
Correct Answer: A 10 tonnes
4. Does the kerbside weight include the weight of the driver? Mark one answer
A It depends on the vehicle's maximum authorised mass (MAM)
B It depends on the weight of the load
C No
D Yes
Correct Answer: C No
5. Does the kerbside weight include fuel? Mark one answer
A It depends on the vehicle's maximum authorised mass (MAM)
B It depends on the weight of the load
C No
D Yes
Correct Answer: D Yes
6. How many cabins can Luke carry in his vehicle? Mark one answer
A 3
B 5
C 6
D 11
Correct Answer: B 5